Budget crises, revenue shortfalls, and increased citizen expectations are only a few of the pressures faced by public sector organizations. Public agencies are being pushed to increase the productivity and efficiency of their employees and internal processes—all while meeting numerous mandates, ensuring accountability, and protecting the security of confidential personal data. To compound the challenges, many public sector organizations are burdened with an array of legacy systems that predate the move toward integrated, enterprise-class technology—making it nearly impossible for them to access consistent, accurate data in a timely manner.
Noronesc can help you meet the challenges faced by your organization. With Noronesc, you can improve efficiency, decision making, and accountability while reducing operational costs and providing enhanced services to employees and constituents. Noronesc’s integrated, open solutions help you gain real-time access to critical data, streamline agency processes, and leverage technology that furthers your mission.
Interaction Center
In today’s technology driven world, it is essential for federal, state and local government and their departments (referred to as government agencies from this point onwards) to provide citizens with multiple channels of interaction. Citizens demand the ability to easily contact them using their preferred channel of communication.
Noronesc Interaction Center is a comprehensive and flexible solution that manages citizen's data and request for information and services. It also manages the fulfillment process for these requests, irrespective of the channel through which the citizen initiates contact with government agencies. Noronesc Interaction Center streamlines citizen interaction with government agencies. It helps government agencies in analyzing citizen contact points, concerns and government responses.
Noronesc Interaction Center helps government agencies understand citizens’ needs, and then use this knowledge to provide a level of service that exceeds their expectations. It provides a means for better understanding and interacting with citizens using readily available relationship, service, tasks, and interaction history information.
Noronesc Interaction Center uses a workflow for managing service requests from creation to resolution. It manages the following processes:
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Citizen Management.
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Service Request Management.
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Resolution Management.
Overdue Bills Management
Comprehensive application used to manage public services overdue bills, like water supply, controlled rents, publicity, public areas licensing, traffic, and health inspection, among others.
The application is able to handle the complete debt recovery lifecycle, such as interest rates (daily, monthly or yearly rates), automatic processing expenses, monthly payment plans, citation, and registration, pawning, auctioning of assets, among others.
In order to monitor the several stages that the process goes through, there are several out-of-the-box reports that deliver the most relevant statistics, both for individual processes but also general overviews for the whole debt, such as historical debt and payment information, indebted relapses, level of commitment to monthly payment plans, debt vs. payment ratios, among others.
There are several integration modules available that allow it to interact with necessary external services, like mail expedition, electronic payment methods, e-mail notifications and alerts, with additional integrations being possible through the use of Web Services, Database Links or Flat Files.
Schools
Web application built to help the public management of several areas in schools, namely:
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School provided meals planning, like types and number of meals provided each day and the corresponding orders to the catering supplier
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Extra-curricular activities management, including teacher / class assignments, class schedules, student enrollments, given classes summaries and absences control
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Payments information, for the parents, accessible through specific application logins, that allows them to check and settle payments related to the school provided services
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Payments information, for the application managers, accessible through specific application logins, that allows them to control due or overdue payments, and send the overdue debts to the “Overdue Bills Management”, if necessary, either manually or automatically
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Optional integration with external services, like mail expedition, electronic payment methods, e-mail notifications and alerts, with additional integrations being possible through the use of Web Services, Database Links or Flat Files
Public Inspection
Web application used to monitor and enforce deadlines for the Urban Planning Services. The application registers all administrative tasks as well as the inspections activities. All processes are organized according to a classification scheme, allowing the possibility of inspecting its respective workflow. The solution is capable of providing an overview of all processes taking place, the number of completed processes and the processes coming close to a deadline, empowering the management with tools to take action.
The application helps the Municipality to uphold the law in several areas, namely:
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Private Construction: Issuance of licenses and approval of engineering projects for private constructions and periodical monitoring of the construction process for compliance with the city planning guidelines and project plan
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Business Activity: Issuance of licenses for the correct management of businesses, namely the type of activity, public spaces use, concurrency laws, among others
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Environment: Observance of environmental laws by any applicable entity, in particular waste management industries
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Public Roads: Approval and inspection of necessary construction projects on public roads, namely the upholding of traffic safety and environmental laws
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Public Safety: Upholding of public safety laws
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Public Health: Upholding of public health laws
Urban Management and Planning
Web application used to monitor and enforce deadlines for the Urban Planning Services. The application registers all administrative tasks as well as the inspections activities. All processes are organized according to a classification scheme, allowing the possibility of inspecting its respective workflow. The solution is capable of providing an overview of all processes taking place, the number of completed processes and the processes coming close to a deadline, empowering the management with tools to take action.
The application helps the Municipality to uphold the law in several areas, namely:
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Urban Planning
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Territorial Planning and Ordering
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Geographical Information
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Urban Management
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Urban Procedures Management
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Architectural and Urban Evaluation